FAQ
Yes, the scooters are standard delivered with a limit of 25km/h and fall under the same category as the 25km/h electric bike. They also have all the quality marks for use in the EU.
Most Belgian insurance companies include this in their family policy.
Yes, both the VAT and the purchase price are 100% recoverable.
You can contact us for all repairs.
Not at the moment, but we’ll soon provide this means of payment.
Yes, we do! You can always ask for more information when you’re purchasing a product, or simply take a look at our accessories page on our accesories page
This depends on model to model and varies between 4 hours for the small models and 14 hours for the large models such as the 10X. An optional quick charger is available for all 52V and 60V steps, reducing charging time up to 5 hours. You can also charge the 10X and 8X with 2 standard chargers.
We have a test center in the Antwerp region. Here you can try out our Demo steps.
Yes, we provide maintenance contracts so you can continue to drive without worries! Our maintenance contracts automatically include a replacement device in the event of warranty or larger maintenance cases.
While ordering, you have a choice between 3 different options to have your scooter delivered or picked up. If you have chosen to have your scooter delivered by bpost, we will send you a tracking code the same day (if you ordered before 12:00 noon) via email with which you can track your shipment. If you have opted for a pickup or personal delivery with information, we will contact you by phone within 24 hours to schedule it.